Insurance
Customer Expectations Are Higher Than Ever
In the face of increasing regulatory requirements insurance businesses are enhancing their efforts to improve how they deliver value to their customers. Customer expectations have never been higher, particularly in terms of the value of the products they purchase and how those products perform at the time of making a claim – the moment of truth.
But customer expectations are also high when it comes to the overall experience of interacting with their insurance providers – whether that be at the time of purchasing a policy, renewing it, making a claim or simply notifying an alteration such as a change of address or a change of vehicle. Customer outcomes are key, with high quality outcomes at the various stages of the entire customer journey being fundamental to the customer / insurance provider relationship.
A Matter of Trust
As well as slick, efficient tech-based processes producing excellent customer outcomes, such processes also provide the opportunity to create better ways for customers to access their own documents and data in a way that ensures the highest levels of protection of that data.
Issues relating to the security of personal data has become a major consideration in the decision as to who we do business with. It is not something that is mentioned in great detail by many large organisations because no one can guarantee absolute safety, but the risks to that data can be minimised through the use of the appropriate mechanisms. It is another opportunity for insurance providers to give comfort to customers who are increasingly nervous about how and where their data is kept and exactly who has access to it.
Our fully encrypted data vault is a strong value-added service
S4E already provides over 200,000 people with a safe and secure home for their data and confidential information by way of a fully encrypted digital vault . The product we create ensures only the customer and who they designate has access to the customers’ information. Very often delivering such information requires purpose-built data management support solutions which S4E will also design and deliver.
